Warranty

Warranty Terms and Conditions

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Inverter Warranty (10 Years Premium)
Sungrow’s Inverters 10-Year Standard Warranty Terms and Conditions

[Sungrow Australia Group Pty Ltd trading as Sungrow] (Sungrow) gives the following limited Standard and Extended Warranties against defects set out in these Terms and Conditions. These Warranties are applicable only for Australia for the following inverters (each an Inverter) and system accessories in respect of such Inverters (each an Accessory) that were originally sold in Australia:

Category 1: Premium version (DC Switch Built-in) and/or Inverters manufactured and installed from 1st April 2020 for below listed Inverters only.
  • SG2K-S (Premium), SG2K5-S (Premium), SG3K-S (Premium), SG3K-D (Premium), SG5K-D (Premium), SG8K-D (Premium), and SH5K-30; SH5.0RT, SH8.0RT, SH10RT, SG5KTL-MT, SG10KTL-MT, SG15KTL-M, SG20KTL-M; SG5.0RT, SG6.0RT, SG7.0RT, SG8.0RT, SG10RT, SG12RT, SG15RT, SG17RT, SG20RT; SG30CX (Premium), SG50CX (Premium), SG110CX (Premium) and SC50HV-20.
  • SG2.0RS-S, SG2.5RS-S, SG3.0RS-S, SG3.0RS, SG3.6RS,  SG4.0RS, SG5.0RS, SG5.0RS-ADA, SG6.0RS, SG8.0RS, SG9.0RS, SG10RS, SH5.0RS, SH6.0RS.
  • Batteries: SBR096, SBR128, SBR160, SBR192, SBR224 and SBR256.
  • Note: The (Premium) is only suffix which will not show in the model number on the nameplate.

Category 2: system accessories manufactured and installed from 1 April 2020.
  • Communication Modules (e.g. WiFi V31, E-Net, EyeM4A), Smart Energy Meters (e.g. S100, DTSD1352, T65, DTSU666), Logger Devices (e.g. Logger1000, COM100E) and other accessories in respect of such Inverters.

Sungrow’s Standard and Extended Warranties are only provided to the original purchaser of the Inverter and Accessory from Sungrow (Purchaser), or where the Purchaser is a distributor, solar retailer or Clean Energy Council accredited electrician (Installer), who on-supplies the Inverter and Accessory to another party, to that other-party (End-User). Sungrow’s Standard and Extended Warranties are not otherwise transferable.

Warranty

Sungrow warrants, on the terms and conditions set out below, that:

  • the Inverters in Category 1 will be free from defects in materials and workmanship for a period of ten (10) years from the date of installation of the relevant Inverter, but no more than eleven (11) years from the manufacturing date of that Inverter (whichever comes first) in Australia only; and
  • all Accessories in Category 2 in respect of the Inverters will be free from defects in materials and workmanship for period of one (1) year from the date of installation of the relevant Accessory but no more than two (2) years from the manufacturing date of that Accessory (whichever comes first) in Australia only.


Extension of Warranty for the Inverters may be purchased up to the end of the Standard Warranty Period. If an Inverter or Accessory is defective in materials or workmanship within the applicable warranty period, Sungrow wilat its discretion:

  • repair the Inverter or Accessory at a Sungrow office or on-site; or
  • provide a new or refurbished replacement either by itself or through a Sungrow service partner. 


Where a replacement is provided, Sungrow will determine, in its discretion, the closest Inverter or Accessory within the then current range of Inverters or Accessories offered by Sungrow with which to replace the faulty or damaged Inverter or Accessory. The replacement Inverter or Accessory may differ with the replaced Inverter or Accessory in size and specifications, at the reasonable election of Sungrow. Sungrow may replace parts with refurbished parts.


Any Inverters and/or Accessories repaired or replaced under the Standard Warranty or Extended Warranty will be guaranteed on these terms as follows:

  • where the unexpired portion of the warranty period given on the original Inverters and/or Accessories, including any Extended Warranty on such original Inverters and/or Accessories, is greater than 12 months from the date of repair or replacement under this Warranty, that time period; or
  • where the unexpired portion of the warranty period given on the original Inverters and/or Accessories, including any Extended Warranty on such original Inverters and/or Accessories, is less than 12 months from the date of repair or replacement under this Warranty, 12 months from the date of repair or replacement under this Warranty.

Exclusions

Any defect caused by the following circumstances will not be covered by the Standard Warranty or Extended Warranty:

  • failure to comply with Sungrow's operating instructions, the installation guide and the maintenance instructions for the Inverter or Accessory;
  • failure to comply with safety regulations in respect of the Inverter or Accessory;
  • faulty installation or commissioning of the Inverter or Accessory (e.g. the Inverter being knocked or failing over);
  • unauthorised repairs to the Inverter or Accessory;
  • improper use or misuse of the Inverter or Accessory (including accidents and external influences beyond the control of Sungrow, e.g. lightning);
  • damage during the transportation of the Inverter or Accessory;
  • the Inverter or Accessory or packaging is damaged due to improper storage before installation;
  • insufficient ventilation of the Inverter or Accessory;
  • damage to the Inverter that originates from other parts of the system;
  • a force majeure (e.g. war, crime, natural disasters, etc.) or impact damage; and

  • flaws that do not adversely affect the proper functioning of the Inverter or Accessory (e.g. cosmetic defects, and wear and tear).


Sungrow shall not be liable for indirect, incidental, consequential or special damages, howsoever caused, including, but not limited to, loss of use, loss of profits, loss of production, or loss of revenues.


This warranty does not cover fuses, surge suppressors, filters, or cosmetic damages. 


This warranty shall cease, if 

(a) Serial number of the product has been altered, manipulated, or cannot be clearly identified; 

(b) You fail to make any product subject of a claim available for inspection, testing and correction; 

(c) Your claim concerns aesthetics or appearance, and not material or workmanship; 

(d) The products are relocated without Sungrow’s approval. 


Any other warranty right not mentioned specifically on this document is out of the scope of this warranty.


A new replacement Inverter or Accessory with a technical improvement may not be compatible with the remaining components of the photovoltaic system. The costs incurred as a consequence will not be covered by the Standard Warranty or Extended Warranty.

Travel and subsistence expenses as well as on-site installation, modification and maintenance costs will not be covered by the Standard Warranty or Extended Warranty. Sungrow will not accept any claims for compensation for power that was not fed into the grid or consumed.

Warranty claim process

In the event of a fault, an End-User should contact the Installer from whom the Inverter or Accessory was purchased to arrange preliminary troubleshooting and contact Sungrow if necessary. If the product is suspected to be faulty, Sungrow will ask to submit a warranty claim with reasons. The End-User or the Installer should lodge a warranty claim (Claimant) via an Online Warranty Claim (service.sungrowpower.com.au) with the supporting documents and contact details set out below:

  • all of the information requested in the Warranty Claim Form accompanying these Terms;
  • a copy of your invoice, receipt, commissioning report or any other document which provides proof of purchase of the Inverter, Accessory and/or Extended Warranty, as applicable or the date of installation of the relevant Inverter; and
  • details of how we should contact you.


Sungrow reserves the right to reject the Warranty claim:

  • if you do not comply with the above-mentioned requirements;
  • if the Inverter and/or Accessory is replaced without the prior consent from Sungrow; and
  • if Sungrow is not satisfied that the defect was caused by defective workmanship or materials.


Sungrow will seek reimbursement of all costs it incurs from the Claimant where the Inverter or Accessory is found to be free from defects in workmanship or materials or when it has been determined that the Limited Warranty does not apply.

Transportation

Sungrow will cover the outbound and inbound transportation costs to the Claimant by standard ground transportation up to a total of $200. Excess costs or costs in respect of any other mode of transportation requested by the Claimant will be borne by the Claimant.


It is the responsibility of the Claimant to contact Sungrow to organise the return of the allegedly defective Inverter or Accessory to Sungrow in the same packaging material, in reasonable condition provided by the replacement. An Inverter or Accessory not returned within 4 weeks after delivery will be billed to the Claimant for the replacement unit in addition to the delivery and service charges incurred by Sungrow.

Sungrow service rebate

The Sungrow service rebate may be eligible to the Installer to replace the defective Inverter or Accessory, which has been returned to Sungrow and deemed defective in workmanship or materials upon testing and inspection by Sungrow. The standard service rebate is $150 exclusive of GST (refer Sungrow Service Rebate). If multiple on-site visits are required, the Installer must contact Sungrow prior to the site visit. If the site is a remote area or if the Installer is unable to attend on-site, Sungrow recommends the Claimant to find a local electrician to attend the site. The service rebate must be claimed within 3 months from the date when the warranty claim is approved. Contact Sungrow for further details.

Rights at law

In addition to the warranty given by Sungrow, consumers have statutory warranty rights that will not be limited or replaced by this warranty. For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact details

[Sungrow Australia Group Pty Ltd trading as Sungrow]

Suite 1703, 99 Mount Street, North Sydeny, NSW 2060

Tel: 1800 786 476

Email: service@sungrowpower.com.au

Inverter Warranty (5 Years)
Sungrow’s Inverters 5-Year Standard Warranty Terms and Conditions

[Sungrow Australia Group Pty Ltd trading as Sungrow] (Sungrow) gives the following limited Standard and Extended Warranties against defects set out in these Terms and Conditions. These Warranties are applicable only for Australia for the following inverters (each an Inverter) and system accessories (for example, SolarInfo WiFi, Energy Meter; eShow, STB5K and SolarInfo Logger) in respect of such Inverters (each an Accessory) that were originally sold in Australia:
  • Single-phase inverters: SG2K-S, SG2K5-S, SG3K-S, SG3K-D, SG5K-D, SG8K-D, SH5K-20, SH5K-30 and SH5.0RS; SG2KTL-S, SG2K5TL-S, SG3KTL-S, SG3KTL-D, SG4KTL-S, SG5KTL-D and SH5K; SG3KTL-M, SG4KTL-M and SG5KTL-M.
  • Three-phase inverters: SG5KTL-MT, SH5.0RT, SH8.0RT, SG10KTL-MT, SG10KTL-M, SH10RT, SG15KTL-M, SG20KTL-M, SG30CX, SG50CX, SG110CX, SG125HV and SG250HX; SG3KTL-EC, SG5KTL-EC, SG10KTL-EC, SG10KTL, SG12KTL, SG15KTL, SG20KTL, SG30KTL(-M), SG50KTL(-M) and SG60KTL(-M).
  • Energy Storage inverters: SC50HV, SC100, SC250 and SC500TL.
Sungrow’s Standard and Extended Warranties are only provided to the original purchaser of the Inverter and Accessory from Sungrow (Purchaser), or where the Purchaser is a distributor, solar retailer or Clean Energy Council accredited electrician (Installer), who on-supplies the Inverter and Accessory to another party, to that other-party (End-User). Sungrow’s Standard and Extended Warranties are not otherwise transferable.

Warranty

Sungrow warrants, on the terms and conditions set out below, that:

  • the Inverters will be free from defects in materials and workmanship for a period of five (5) years from the date of installation of the relevant Inverter, but no more than six (6) years from the manufacturing date of that Inverter (whichever comes first); and
  • all Accessories in respect of the Inverters will be free from defects in materials and workmanship for period of two (2) years from the date of installation of the relevant Accessory but no more than three (3) years from the date of production of that Accessory.


Extension of Warranty for the Inverters may be purchased up to the end of the Standard Warranty Period. If an Inverter or Accessory is defective in materials or workmanship within the applicable warranty period, Sungrow will at its option:

  • repair the Inverter or Accessory at a Sungrow office or on-site; or
  • provide an equivalent replacement or a new Inverter or Accessory,

either by itself or through a Sungrow service partner.


Where a replacement is provided, Sungrow will determine, in its discretion, the closest Inverter or Accessory within the then current range of Inverters or Accessories offered by Sungrow with which to replace the faulty or damaged Inverter or Accessory. The replacement Inverter or Accessory may differ with the replaced Inverter or Accessory in size and specifications, at the reasonable election of Sungrow. Sungrow may replace parts with refurbished parts.


Any Inverters and/or Accessories repaired or replaced under the Standard Warranty or Extended Warranty will be guaranteed on these terms as follows:

  • where the unexpired portion of the warranty period given on the original Inverters and/or Accessories, including any Extended Warranty on such original Inverters and/or Accessories, is greater than 12 months from the date of repair or replacement under this Warranty, that time period; or
  • where the unexpired portion of the warranty period given on the original Inverters and/or Accessories, including any Extended Warranty on such original Inverters and/or Accessories, is less than 12 months from the date of repair or replacement under this Warranty, 12 months from the date of repair or replacement under this Warranty.

Exclusions

Any defect caused by the following circumstances will not be covered by the Standard Warranty or Extended Warranty:

  • failure to comply with Sungrow's operating instructions, the installation guide and the maintenance instructions for the Inverter or Accessory;
  • failure to comply with safety regulations in respect of the Inverter or Accessory;
  • faulty installation or commissioning of the Inverter or Accessory (e.g. the Inverter being knocked or failing over);
  • unauthorised repairs to the Inverter or Accessory;
  • improper use or misuse of the Inverter or Accessory (including accidents and external influences beyond the control of Sungrow, e.g. lightning);
  • damage during the transportation of the Inverter or Accessory;
  • the Inverter or Accessory or packaging is damaged due to improper storage before installation;
  • insufficient ventilation of the Inverter or Accessory;
  • damage to the Inverter that originates from other parts of the system;
  • a force majeure (e.g. war, crime, natural disasters, etc.) or impact damage; and

  • flaws that do not adversely affect the proper functioning of the Inverter or Accessory (e.g. cosmetic defects, and wear and tear).


Travel and subsistence expenses as well as on-site installation, modification and maintenance costs will not be covered by the Standard Warranty or Extended Warranty. A new replacement Inverter or Accessory with a technical improvement may not be compatible with the remaining components of the photovoltaic system. The costs incurred as a consequence will not be covered by the Standard Warranty or Extended Warranty. Sungrow will not accept any claims for compensation for power that was not fed into the grid or consumed.

Warranty claim process

In the event of a fault, an End-User should contact the Installer from whom the Inverter or Accessory was purchased to arrange preliminary troubleshooting and contact Sungrow if necessary. If the product is suspected to be faulty, Sungrow will ask to submit a warranty claim with reasons. The End-User or the Installer should lodge a warranty claim (Claimant) via an Online Warranty Claim (service.sungrowpower.com.au) with the supporting documents and contact details set out below:

  • all of the information requested in the Warranty Claim Form accompanying these Terms;
  • a copy of your invoice, receipt, commissioning report or any other document which provides proof of purchase of the Inverter, Accessory and/or Extended Warranty, as applicable or the date of installation of the relevant Inverter; and
  • details of how we should contact you.


Sungrow reserves the right to reject the Warranty claim:

  • if you do not comply with the above-mentioned requirements;
  • if the Inverter and/or Accessory is replaced without the prior consent from Sungrow; and
  • if Sungrow is not satisfied that the defect was caused by defective workmanship or materials.


Sungrow will seek reimbursement of all costs it incurs from the Claimant where the Inverter or Accessory is found to be free from defects in workmanship or materials or when it has been determined that the Limited Warranty does not apply.

Transportation

Sungrow will cover the outbound and inbound transportation costs to the Claimant by standard ground transportation up to a total of $200. Excess costs or costs in respect of any other mode of transportation requested by the Claimant will be borne by the Claimant.


It is the responsibility of the Claimant to contact Sungrow to organise the return of the allegedly defective Inverter or Accessory to Sungrow in the same packaging material, in reasonable condition provided by the replacement. An Inverter or Accessory not returned within 4 weeks after delivery will be billed to the Claimant for the replacement unit in addition to the delivery and service charges incurred by Sungrow.

Sungrow service rebate

The Sungrow service rebate may be eligible to the Installer to replace the defective Inverter or Accessory, which has been returned to Sungrow and deemed defective in workmanship or materials upon testing and inspection by Sungrow. The standard service rebate is $150 exclusive of GST (refer Sungrow Service Rebate). If multiple on-site visits are required, the Installer must contact Sungrow prior to the site visit. If the site is a remote area or if the Installer is unable to attend on-site, Sungrow recommends the Claimant to find a local electrician to attend the site. The service rebate must be claimed within 3 months from the date when the warranty claim is approved. Contact Sungrow for further details.

Rights at law

In addition to the warranty given by Sungrow, consumers have statutory warranty rights that will not be limited or replaced by this warranty. For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact details

[Sungrow Australia Group Pty Ltd trading as Sungrow]

Suite 1703, 99 Mount Street, North Sydeny, NSW 2060

Tel: 1800 786 476

Email: service@sungrowpower.com.au

HV Battery Warranty (10 Years)

Sungrow Battery’s Limited Warranty Terms and Conditions

[Sungrow Australia Group Pty. Ltd. trading as Sungrow] (Sungrow) gives the following limited Standard Warranty against defects set out in these Terms and Conditions. This Warranty are applicable only in Australia for Sungrow Lithium-ion batteries (SBR096 / SBR128 / SBR160 / SBR192 / SBR224 / SBR256) (Battery).


Sungrow’s Warranties are only provided to the original purchaser of the Battery (Purchaser), where the purchaser is a distributor, solar retailer or Clean Energy Council accredited electrician (Installer), who on-supplies the Battery to another party, to that other-party (End-User). Sungrow’s Standard Warranties are not otherwise transferable.

Warranty

The Battery usage must comply with the operating conditions under the specification and the installation manual supplied by Sungrow, and then Sungrow warrants that the Products are free from defects in material and workmanship for ten (10) years from the Warranty Commencement Date for free of charge.


10 Year Limited Performance Warranty

The performance warranty guarantees that the Battery maintains at least 60% of the initial Battery’s Capacity over the period of ten years (120 months) from the installation date (no more than ten years and six months (126 months) from the manufacturing date) or for a minimum Energy Throughput showing in Energy Capacity below, whichever comes first, under the standard capacity test conditions (see below), the Warranty will be terminated.


The Energy Capacity as shown:



Standard capacity test condition:

For this Limited Warranty, the remaining Usable Energy is as measured and calculated using the following testing method and values:

·  Ambient temperature is between 25~ 28°C:

·  Discharge the battery with constant current until the battery reaches End of Discharge Voltage ("EODV") or its self-protective voltage.

·  Wait for 10 minutes.

·  Charge the battery with constant current and constant charge voltage to its full capacity.

·  Wait for 10 minutes.

·  Discharge the battery with constant current until it reaches EODV or its self-protective voltage. Record the current, voltage and time.

·  The remaining Usable Energy is the integral of discharge time, current and voltage. 


Test value list: 

Product Repair Service

If the Battery is defective due to material and workmanship within a period of 10 years (120 months) from the date of installation (no more than ten years and six months (126 months) from the manufacturing date) or if the Battery can operate but fails to comply to its Performance Warranty under the standard capacity test conditions, Sungrow will provide the material (replacement parts or an equivalent replacement) via standard freight and standard service rebates to cover the labour costs of repair. Sungrow guarantees to provide a new or refurbished replacement, at its discretion, which performance is equal to or higher than defective Product.

 

If the Battery is defective but is not covered under warranty, Sungrow will offer for the paid repair service or advise to the Purchaser contact third parties for battery recycling under their own costs. The Purchaser may contact Sungrow to organise this paid repair service. Sungrow will offer a quotation that covers the inspection, labour, freight, material, waste disposal and management costs to conduct the paid repair service. Sungrow warrants the workmanship of the repair for 6 months. 


For any Battery repaired or replaced under the Warranty, the remaining warranty period of the original Battery will be transferred to the replacement Battery. Sungrow will register the transfer of the warranty entitlement. 


In the event the Products are not available in the market anymore, Sungrow, at its option, may replace it with different kind of product with equivalent functions and performances or refund the remaining annually depreciated value of the purchase price of the Products during the Term of Performance Warranty. The purchase price mentioned hereinabove means the list price actually paid by the Buyer for the purchase.

Exclusions

The Limited Warranty will not cover any defect caused by the following circumstances:

  • the Battery or packaging is damaged due to improper storage before installation;
  • damage during the transportation of the Battery;
  • use of an incompatible PCS (inverters, d.c./d.c. converters, etc.);
  • failure to comply with Sungrow’s operating instructions, the installation guide and the maintenance instructions for the Battery (e.g. the ambient temperature during the operation of the product falls below -30°C or exceeds 50°C);
  • failure to comply with safety regulations in respect of the Battery;
  • faulty installation or commissioning of the Battery (e.g. the Battery being knocked or failing over);
  • unauthorised repairs to the Battery;
  • improper use or misuse of the Battery (including accidents and external influences beyond the control of Sungrow, e.g. lightning);
  • Third-party’s product or part is assembled or used in combination with Products of Sungrow;
  • Removal and reinstallation of your Products at a location other than the original installation location, without the express written consent of Sungrow;
  • a force majeure (e.g. war, crime, natural disasters, etc.); and
  • flaws that do not adversely affect the proper functioning of the Battery (e.g. cosmetic defects, and wear and tear).

Sungrow shall not be liable for indirect, incidental, consequential or special damages, howsoever caused, including, but not limited to, loss of use, loss of profits, loss of production, or loss of revenues.

Travel and subsistence expenses as well as on-site installation, modification and maintenance costs will not be covered by the Standard Warranty. Sungrow will not accept any claims for compensation for power that the Battery does not charge or discharge.

Warranty claim process

In the event of a fault, an End-User should contact the Installer from whom the Battery system was purchased to arrange preliminary troubleshooting and contact Sungrow if necessary. If the product is suspected to be faulty, Sungrow will ask to submit a warranty claim with reasons. The End-User or the Installer should lodge a warranty claim (Claimant) via an Online Warranty Claim (service.sungrowpower.com.au) with the supporting documents and contact details set out below:

  • Battery Log Data including running information, error history and event record if the Battery does not connect to Sungrow iSolarCloud portal;
  • all of the information requested in the Warranty Claim Form accompanying these Terms;
  • a copy of your invoice, receipt, commissioning report or any other document which provides proof of purchase of the Battery, as applicable or the date of installation of the relevant Battery; and
  • details of how we should contact you.

Sungrow reserves the right to reject the Warranty claim:

  • if you do not comply with the above-mentioned requirements;
  • if the Battery is replaced without the prior consent from Sungrow; and
  • if Sungrow is not satisfied that the defect was caused by defective workmanship or materials.

Sungrow will seek reimbursement of all costs it incurs from the Claimant where the Battery is found to be free from defects in workmanship or materials or when it has been determined that the Limited Warranty does not apply.

Transportation

Sungrow will cover the outbound and inbound transportation costs to the Claimant by standard ground transportation up to a total of $200. Excess costs or costs in respect of any other mode of transportation requested by the Claimant will be borne by the Claimant.


It is the responsibility of the Claimant to contact Sungrow to organise the return of the allegedly defective Battery to Sungrow in the same packaging material, in reasonable condition provided by the replacement. A Battery not returned within 4 weeks after delivery will be billed to the Claimant for the replacement unit in addition to the delivery and service charges incurred by Sungrow.

Sungrow service rebate

The Sungrow service rebate may be eligible to the Installer to replace the defective Battery, which has been returned to Sungrow and deemed defective in workmanship or materials upon testing and inspection by Sungrow. The standard service rebate is up to $200 exclusive of GST for the Battery (refer Sungrow Service Rebate). If multiple on-site visits are required, the Installer must contact Sungrow prior to the site visit. If the site is a remote area or if the Installer is unable to attend on-site, Sungrow recommends the Claimant to find a local electrician to attend the site. The service rebate must be claimed within 3 months from the date when the warranty claim is approved. Contact Sungrow for further details.

Rights at law

In addition to the warranty given by Sungrow, consumers have statutory warranty rights that will not be limited or replaced by this warranty. For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact details

[Sungrow Australia Group Pty Ltd trading as Sungrow]

Suite 1703, 99 Mount Street, North Sydeny, NSW 2060

Tel: 1800 786 476

Email: service@sungrowpower.com.au

LV Battery Warranty (5 Years)

Sungrow Battery’s Limited Warranty Terms and Conditions

[Sungrow Australia Group Pty. Ltd. trading as Sungrow] (Sungrow) gives the following limited Standard Warranty against defects set out in these Terms and Conditions. This Warranty are applicable only in Australia for Sungrow Lithium-ion batteries (SBP4K8) (Battery).


Sungrow’s Warranties are only provided to the original purchaser of the Battery (Purchaser), where the purchaser is a distributor, solar retailer or Clean Energy Council accredited electrician (Installer), who on-supplies the Battery to another party, to that other-party (End-User). Sungrow’s Standard Warranties are not otherwise transferable.

Warranty

The Battery usage must comply with the operating conditions under the specification and the installation manual supplied by Sungrow, and then Sungrow warrants that the Products are free from defects in material and workmanship for five (5) years from the Warranty Commencement Date for free of charge.


10 Year Limited Performance Warranty

The performance warranty guarantees that the Battery maintains at least 70% of the initial Battery’s Capacity (4.8 kWh) over the period of ten years (120 months) from the installation date (no more than ten years and six months (126 months) from the manufacturing date) or until the end of 4,000 cycles of the product, whichever comes first, under the standard capacity test conditions (see below). 


Standard capacity test conditions:

• ambient temperature: 25 °C;

• charging the Battery at 0.33 C CC/CV (constant voltage 58.1 V and cut-off current 0.05 C);

• discharge the Battery at 0.33 C CC (cut-off voltage 44.8 V);

• measurement of current and voltage at battery DC terminals.

Product Repair Service (5 Year Limited Product Warranty)

If the Battery is defective due to material and workmanship within a period of five years (60 months) from the date of installation (no more than five years and six months (66 months) from the manufacturing date) or if the Battery can operate but fails to comply to its Performance Warranty under the standard capacity test conditions, Sungrow will provide the Warranty Repair Service, which is covered by 5 year limit product warranty for free of charge.

 

If the Battery cannot operate after a period of five years (60 months) from the date of installation (no more than five years and six months (66 months) from the manufacturing date) although comply to its Performance Warranty under the standard capacity test conditions, Sungrow will provide the Standard Repair Service applies for paid service, which means 5 year limit product warranty has expired and cannot be covered by 10 year limited performance warranty either.


The definition and the process of the repair service for the defective product is described as following:


Warranty Repair Service: Sungrow will provide the material (replacement parts or an equivalent replacement) via standard freight and standard service rebates to cover the labour costs of repair.


Standard Repair Service: The Purchaser may contact Sungrow to organise this paid repair service. Sungrow will offer a quotation that covers the inspection, labour, freight, material, waste disposal and management costs to conduct the repair service. Sungrow warrants the workmanship of the repair for 6 months.


For any Battery repaired or replaced under the Warranty, the remaining warranty period of the original Battery will be transferred to the replacement Battery. Sungrow will register the transfer of the warranty entitlement. 

Exclusions

The Limited Warranty will not cover any defect caused by the following circumstances:

  • use of an incompatible PCS (inverters, d.c./d.c. converters, etc.);
  • failure to comply with Sungrow’s operating instructions, the installation guide and the maintenance instructions for the Battery (e.g. the ambient temperature during the operation of the product falls below -10°C or exceeds 45°C);
  • failure to comply with safety regulations in respect of the Battery;
  • faulty installation or commissioning of the Battery (e.g. the Battery being knocked or failing over);
  • unauthorised repairs to the Battery;
  • improper use or misuse of the Battery (including accidents and external influences beyond the control of Sungrow, e.g. lightning);
  • insufficient ventilation of the Battery;
  • the Battery or packaging is damaged due to improper storage before installation;
  • damage during the transportation of the Battery;
  • a force majeure (e.g. war, crime, natural disasters, etc.); and
  • flaws that do not adversely affect the proper functioning of the Battery (e.g. cosmetic defects, and wear and tear).

Travel and subsistence expenses as well as on-site installation, modification and maintenance costs will not be covered by the Standard Warranty. Sungrow will not accept any claims for compensation for power that the Battery does not charge or discharge.

Warranty claim process

In the event of a fault, an End-User should contact the Installer from whom the Battery system was purchased to arrange preliminary troubleshooting and contact Sungrow if necessary. If the product is suspected to be faulty, Sungrow will ask to submit a warranty claim with reasons. The End-User or the Installer should lodge a warranty claim (Claimant) via an Online Warranty Claim (service.sungrowpower.com.au) with the supporting documents and contact details set out below:

  • all of the information requested in the Warranty Claim Form accompanying these Terms;
  • a copy of your invoice, receipt, commissioning report or any other document which provides proof of purchase of the Battery, as applicable or the date of installation of the relevant Battery; and
  • details of how we should contact you.

Sungrow reserves the right to reject the Warranty claim:

  • if you do not comply with the above-mentioned requirements;
  • if the Battery is replaced without the prior consent from Sungrow; and
  • if Sungrow is not satisfied that the defect was caused by defective workmanship or materials.

Sungrow will seek reimbursement of all costs it incurs from the Claimant where the Battery is found to be free from defects in workmanship or materials or when it has been determined that the Limited Warranty does not apply.

Transportation

Sungrow will cover the outbound and inbound transportation costs to the Claimant by standard ground transportation up to a total of $200. Excess costs or costs in respect of any other mode of transportation requested by the Claimant will be borne by the Claimant.


It is the responsibility of the Claimant to contact Sungrow to organise the return of the allegedly defective Battery to Sungrow in the same packaging material, in reasonable condition provided by the replacement. A Battery not returned within 4 weeks after delivery will be billed to the Claimant for the replacement unit in addition to the delivery and service charges incurred by Sungrow.

Sungrow service rebate

The Sungrow service rebate may be eligible to the Installer to replace the defective Battery, which has been returned to Sungrow and deemed defective in workmanship or materials upon testing and inspection by Sungrow. The standard service rebate is up to $200 exclusive of GST for the Battery (refer Sungrow Service Rebate). If multiple on-site visits are required, the Installer must contact Sungrow prior to the site visit. If the site is a remote area or if the Installer is unable to attend on-site, Sungrow recommends the Claimant to find a local electrician to attend the site. The service rebate must be claimed within 3 months from the date when the warranty claim is approved. Contact Sungrow for further details.

Rights at law

In addition to the warranty given by Sungrow, consumers have statutory warranty rights that will not be limited or replaced by this warranty. For customers in Australia, Sungrow’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact details

[Sungrow Australia Group Pty Ltd trading as Sungrow]

Suite 1703, 99 Mount Street, North Sydeny, NSW 2060

Tel: 1800 786 476

Email: service@sungrowpower.com.au

Service Rebate

Sungrow Service Rebate for Installers

Sungrow will pay a service rebate to installers who replace a product that is covered under our warranty terms, and has been returned to Sungrow and deemed defective in workmanship or materials upon testing and inspection by Sungrow. The standard service rebate (which accounts for average time spent on-site, travelling and expenses), excluding GST, is as follows:

1-Phase non-hybrid inverters and 3-Phase inverters between 5 kW to 10 kW $150
1-Phase hybrid inverter (SH5K) and 3-Phase inverters 15 kW to 20 kW  $180
Battery (SBP4K8 and HV Battery)  and 3-Phase inverters 30 kW to 50 kW $200
 3-Phase inverters 110 kW  $220
SBR HV Battery module or switchgear single unit
$120
 Accessories (STB5K, eShow and SolarInfo Logger) and energy meter  $100

Service rebates are effective from 15/01/2021

Please send an invoice to service@sungrowpower.com.au with a reference number (e.g. RMA number) [Failure to provide full information may delay the process of payment]. The service rebate will be processed within 30 days after the defective device has been received and tested by Sungrow. This term is subject to change at any time without prior notice.