How Sungrow Trade-In Program Works
Existing Australian Sungrow product users can now trade in eligible inverters for credit towards upgrading a new Sungrow Hybrid Inverter and Battery System through an accredited Solar Company.
Refer to the quick guide below for an overview of the roles, procedures, and key requirements.
For full details, please refer to the Sungrow Trade-In Program Terms and Conditions. (subject to change without prior notice)
Step-by-Step Overview by Roles
1. End-User
Responsibility:
Owns the existing inverter and initiates the upgrade through an accredited Solar Company.
Procedure:
1. Contacts an Solar Company for a quote of the upgrade system installation and Trade-in T&Cs.
2. Acknowledges that the trade-in value is redeemed through the Solar Company, not Sungrow directly.
3. Provides written authorization for the Solar Company
to apply for the trade-in.
4. Understand that the Solar Company will manage all the trade-in application, inverter removal and return, installation of the new system, and Sungrow will communicate directly with the solar company. 5. Assists with the return of the trade-in inverter as needed.
2. Solar Company
Responsibility:
Upgrade the new system for the End-User, coordinator between Reseller (if applicable), and Distributor.
Procedure:
1. Confirm the existing inverter is eligible. Reach an agreement with the End-User, and ensure the End-user acknowledge and agree the Sungrow Trade-In Program Terms and Conditions.
2. Submits the trade-in application or may delegates this to a Reseller if applicable.(https://service.sungrowpower.com.au/trade-in-form)
3. Received Sungrow's Pre-approved trade-in Voucher Code by email and applies it to the nominated Registered Distributor.
4. Installs the new eligible Sungrow Hybrid Inverter and Battery System Package for the end-user.
5. Ensures the Trade-in Inverter is returned to Sungrow.(https://service.sungrowpower.com.au/how-to-return-trade-in-inverter)
6. Re-submits post-installation documentation and invoice for Trade-In Voucher Code activation.(https://service.sungrowpower.com.au/trade-in-form with the paired trade-in SN and voucher code)
7. Settle the voucher credit directly with the nominated Registered Distributor upon the form submission or via the Reseller if agreed.
3. Solar Reseller(if involved)
Responsibility:
Supplies the Sungrow Products on a small to medium scale, may act as the trade-in case applicant on behalf of the Solar Company and End-user.
Procedure:
1. Submits the trade-in application form with all required documents, as delegated by the Solar Company.
2. Uploads a job-specific invoice and release the stocks to the Solar Company.
3. Received Sungrow's Pre-approved trade-in Voucher Code and applies it to the nominated Registered Distributor.
4. Collect and return the trade-in inverter after the solar company finished the new system upgrade.
5. Re-submits post-installation documentation and invoice for Trade-In Voucher Code activation.
6. Redeems the voucher credit (as sole case applicant) directly with the nominated Registered Distributor, and disburse the trade-in value with the Solar Company as per the pre-agreed arrangement.
4. Registered Solar Distributor
Responsibility:
Supplies the Sungrow Products on a large scale and handles the trade-in voucher redemption.
Procedure:
1. Must contact Sungrow to register as a Registered Distributor in order to participate in the trade-in program.
2. Registered in the Sungrow trade-in program portal. Validates Voucher Codes tied to specific trade-in cases.
3. Redeems the trade-in vouchers through Sungrow and receives a credit note.
4. Applies trade-in credit on invoices and settles payments with the Solar Company/Reseller at own arrangement.
5. Cannot combine this program with any other Sungrow promotion.
5. Sungrow
Responsibility:
Oversees and approves the entire trade-in process.
Procedure:
1. Reviews trade-in eligibility and verifies submitted documentation.
2. Issues pre-approved trade-in Voucher Codes.
3. Activates Trade-In Voucher Codes once all post-installation requirements are fulfilled.
4. Issues credit notes to the Registered Distributor Only.
5. May revoke incomplete or overdue trade-in cases.
✅ Key Requirements
♦ The system upgrade must include a Sungrow Hybrid Inverter plus at least an SBR096/SBH200 Battery at the same location.
♦ Only One trade-in inverter is accepted per site.
♦ Trade-in inverters must be returned and in relative good condition.
♦ The Trade-in Voucher Code is redeemable ONLY after the new system is installed and activated by Sungrow.
♦ The Voucher Code is redeemable only through the Nominated Registered Distributor
with the matching invoice upon trade-in form submission.
♦ Voucher codes may be applied to invoices for specific trade-in cases or bulk purchases. Bulk purchases must include only Sungrow Products and cannot be combined with other Sungrow promotional offers.
♦ The invoice must reflect a new purchase that aligns with the timeline of the corresponding trade-in case.
♦ By participating in the Sungrow Trade-In Program, all parties acknowledge and agree to the Sungrow Trade-In Program Terms and Conditions
installation of the new system, and Sungrow
will communicate directly with the solar company
.