End-User Introduction and General Disclaimer

📘 Program Overview

The Sungrow Trade-In Program allows eligible Sungrow end-users to upgrade their existing inverter by trading it in through an accredited Solar Installation Company. A trade-in value may be applied as a deduction toward the cost of a new Sungrow System purchase.

Note: The program is coordinated by Sungrow Australia Group Pty Ltd (Sungrow), the authorized importer of Sungrow products in Australia. However, Sungrow does not sell products directly to end-users and is not a party to any commercial contract between the end-user and their

Solar Installation Company/R

eseller.

✅ Eligibility Requirements

To participate, the end-user must:

• Own the inverter being traded in, and ensure the inverter has been installed on-site for over 3 months.

• The inverter model must be eligible for the program.
  🔎 Check eligibility here: https://service.sungrowpower.com.au/Trade_in_Eligibility_Check

• Purchase and install a qualified Sungrow Hybrid Inverter plus Battery System from a Solar Accreditation Australia (SAA)-accredited Solar Installation Company.

• Only one inverter is acceptable for trade-in per site, and the new system must be installed at the same location.

• Authorize the SAA-accredited Solar Installation Company to manage the entire trade-in process, including submission of the application and return of the trade-in inverter.

• Trade in a unit that meets Sungrow’s return condition criteria, such as being operable and having a visible serial number etc. The inverter must be collected by Sungrow (or its authorised logistics partner).

📋 Program Conditions

No Direct Compensation from Sungrow

Sungrow does not provide trade-in value, discounts, or payments directly to the end-user. All pricing, trade-in credits, and upgrades are managed by the solar installation company. 

The trade-in credit is non-refundable, non-transferable, and can only be applied toward the Sungrow product upgrade at the specific site where the trade-in occurs.

Ownership Acknowledgement

By proceeding, the end-users confirm that they are the lawful owner of the inverter being traded in.

Trade-In  Application

By participating, the end-users must authorise a SAA-accredited Solar Installation Company to manage the trade-in process on their behalf. In some cases, the solar company may delegate this process to a Reseller.

Solar Company as Main Contact

The aunthorised Accredited solar installation company will manage all the trade-in participation, including application submission, inverter removal and return, installation of the new unit, and communication with Sungrow.  Sungrow will communicate directly with the solar company regarding application status, required documentation, and product logistics.

Trade-In Approval

Sungrow will review the trade-in application and approve it based on:

• Product Serial number
• Installation photos
• Proof of new installation (e.g., invoice, new installation photos, product commissioning)
• Any other information or documents may required from Sungrow. 

Approval is not automatic and is subject to Sungrow’s final verification.

No Guarantee of Trade-In Acceptance

Participation in the program does not guarantee approval. Sungrow may reject claims if:

• Eligibility criteria are not met

• Required documentation is missing or invalid

• Inverter is not returned, or condition does not meet return requirements

Warranty & Liability

• New Sungrow inverters and battery systems are covered under standard product warranties.(https://service.sungrowpower.com.au/Warranty/warranty)

• Sungrow does not warrant the workmanship or installation quality.
• All installation-related responsibilities rest with your solar installation company,  any issues related to installation, workmanship, or system performance must be resolved directly with the Accredited Solar Installation Company.

Data Liability

 

Sungrow is not liable for any data (e.g., production logs, user configurations, network settings) stored on returned inverters. It is the Accredited Solar Installer’s or system owner’s responsibility to erase and/or back up such data prior to return. Sungrow may permanently delete or destroy any residual data upon receipt.

Old Inverter Handling

Once collected, the traded-in inverter becomes the property of Sungrow or its authorised recycling partners and will not be returned. All environmental disposal is handled responsibly through authorised channels.

⚠️General Disclaimer

By participating in the Sungrow Trade-In Program, the end-user acknowledges and agrees that:

• Sungrow is not liable for any pricing disputes, delays, or issues related to the quality of installation or services provided by third parties.
• Sungrow shall not be held responsible for any loss, damage, cost, or dispute arising from transactions, installations, or services arranged between the end-user and third parties, including but not limited to Accredited Solar Installers, Resellers, or Distributors.
• Sungrow reserves the right to amend or cancel this program at any time without prior notice.
  
  
• You have reviewed, understood, and accepted the Trade-In Program Terms and Conditions*, and confirm that you meet all eligibility criteria.
• All information provided as part of the application is true and accurate, and the inverter being traded in is legally owned by you.

*Refer to full 

Trade-In Program Terms and Conditions* at: 

to be updated.

📞 Need Help?

Please contact the Accredited Solar Installation Company for any questions regarding:

• Installation and quotation
• Trade-in documentation
• Eligibility and site readiness

For General Sungrow Product Support:

🌐 aus.sungrowpower.com

📧 service@sungrowpower.com.au